To return your product, you should mail your product to: 132 Havemeyer St, Brooklyn, NY, 11211, United States. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: 132 Havemeyer St, Brooklyn, NY, 11211, United States. We only replace items if they are defective or damaged. ![]() Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.There are certain situations where only partial refunds are granted: Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. ![]() This is precisely why our eco-friendly process uses reusable packaging and aggregated shipping.Our policy lasts 30 days. How is Happy Returns more sustainable than returning by mail?Ĭardboard shipping kills approximately one zillion-ish trees each year and wastes twice as many gallons of fuel. Just bring the items you're exchanging or returning-and your QR code. Do I need a cardboard box and shipping label to return in-person? yet.) Gift cards and site credits are often immediately available. (We may be experts in returns, but we haven't figured out how to control credit card companies. Will I get my refund immediately?ĭebit or credit card refunds are initiated immediately, and can take up to 3-5 business days to post to your account. ![]() Give a Returnista your QR code to make your exchange or return. Now what?Īt the Return Bar, you’ll find a friendly group of return specialists we call Returnistas. Still having trouble? Give us a call at 87. The Happy Returns sign is usually at the cash register. Where do I find the Return Bar once I arrive? Click here to find Return Bar near your office, home, school, and gym.
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